Discrete Lines Diagnostic Failure

What Caused the Problem?

A problem occurred during the Discrete Lines Diagnostics. The Discrete Lines are dedicated control and status lines between the controllers that reside in the Interconnect-battery canister. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.

 Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touch components without using a proper ground may damage the equipment.

Important Notes

Recovery Steps

1 Place the affected controller offline.
a Refer to the Details area to determine which controller reported the problem.
b Select the affected controller in the physical view of the Subsystem Management Window.
c Select Advanced >> Recovery >> Place Controller >> Offline.
d Complete the instructions in the dialog, then select Yes.
2 Read all of the following steps before taking any action.
a Click the Recheck button to rerun the Recovery Guru.
b Select the "Offline Controller" problem that is being reported in the Summary area.
c Complete the Recovery Steps in the "Offline Controller" recovery procedure to replace the affected controller.

When finished, go to step 3.

3 Rerun the Discrete Lines Diagnostic.
a Select the controller in the physical view of the Subsystem Management Window.
b Select the Advanced >> Troubleshooting >> Run Diagnostics >> Discrete Lines menu option.
c Select Run.
d When the diagnostic is finished, return to the Recovery Guru and click the Recheck button.
e
If... Then...
The problem still appears in the Summary area Go to step 4.
The problem no longer appears in the Summary area The problem is fixed. Do not continue with the Recovery Steps.
4 If replacing the controller that reported the problem did not fix the problem, repeat steps 1 through 3 for the alternate controller.

If replacing both controllers did not fix the problem, go to step 5.

5 Follow the Recovery Steps for a Failed Interconnect-battery canister, but do not discard the canister, as the problem may be in a different component.

From the Subsystem Management Window, select Help >> Reference Recovery Procedures, and then select Failed Interconnect-Battery Canister from the list.

When you are finished, go to step 6.

6 Rerun the Discrete Lines Diagnostic.
a Select a controller in the physical view of the Subsystem Management Window.
b Select the Advanced >> Troubleshooting >> Run Diagnostics >> Discrete Lines menu option.
c Select Run.
d When the diagnostic is finished, go to step 7.
7 Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.