Locked Drive

What Caused the Problem?

A full disk encryption (FDE) drive is locked, thereby making its drive data inaccessible.

The problem can occur in the following scenarios:

The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Important Notes

Recovery Steps

If...

Then...

This problem occurred due to Scenario 1 or 3

Go to Procedure for Scenario 1 or 3 .

This problem occurred due to Scenario 2 Go to Procedure for Scenario 2 .

This problem occurred due to Scenario 4

Go to Procedure for Scenario 4 .

 

Procedure for Scenario 1 or 3

1

Check the Component Requiring Service field in the Details area to determine the FDE drive that is locked.

2

Select the FDE drive in the Physical View of the Subsystem Management Window (AMW).

3

Select the Drive >> Unlock menu option.

4

Complete the instructions in the dialog to unlock the FDE drive with the security key file saved from the original storage subsystem.

Note: Be sure to choose the security key file that matches the security key identifier of the locked drive. You were prompted to record this information when the security key file was created, changed, or saved. The security key identifier of the FDE drive can be found by selecting the drive in the Physical View of the AMW and then selecting the Drive >> Properties menu option.

5

Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.

 

Procedure for Scenario 2

1

Select the Storage Subsystem >> Drive Security >> Create Security Key menu option.

2

Complete the instructions in the dialog to create the security key and to save it to a file.

3 Once the drive security key has been created, check the Component Requiring Service field in the Details area to determine the FDE drive that is locked.
4 Select the FDE drive in the Physical View of the Subsystem Management Window (AMW).
5 Select the Drive >> Unlock menu option.
6

Complete the instructions in the dialog to unlock the FDE drive with the security key file saved from the original storage subsystem.

Note: Be sure to choose the security key file that matches the security key identifier of the locked drive. You were prompted to record this information when the security key file was created, changed, or saved. The security key identifier of the FDE drive can be found by selecting the drive in the Physical View of the AMW and then selecting the Drive >> Properties menu option.

7 Click the Recheck button to rerun the Recovery Guru. The problem should no longer appear in the Summary area. If the problem appears again, contact your technical support representative.

 

Procedure for Scenario 4

1

Select the Storage Subsystem >> Drive Security >> Change Security Key menu option.

2

Complete the instructions in the dialog to change the security key and to save it to a file.

3 Once the drive security key has been changed, check the Component Requiring Service field in the Details area to determine the FDE drive that is locked.
4 Select the FDE drive in the Physical View of the Subsystem Management Window (AMW).
5 Select the Drive >> Unlock menu option.
6

Complete the instructions in the dialog to unlock the FDE drive with the security key file saved from the original storage subsystem.

Note: Be sure to choose the security key file that matches the security key identifier of the locked drive. You were prompted to record this information when the security key file was created, changed, or saved. The security key identifier of the FDE drive can be found by selecting the drive in the Physical View of the AMW and then selecting the Drive >> Properties menu option.

7 Click the Recheck button to rerun the Recovery Guru. The problem should no longer appear in the Summary area. If the problem appears again, contact your technical support representative.