Failed Drive Channel on Controller
What Caused the Problem?
A drive channel has failed on a controller.
The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.
Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.
Important Notes
- You will need to replace the controller that has the failed drive channel.
- Depending on the model of your controller, the battery may be integrated inside the controller canister, rather than residing in a separate module. If the controller you are replacing contains a battery, you may have to insert the battery from the old controller canister into the new replacement controller canister. Consult your hardware documentation for details.
Recovery Steps
1 |
Refer to the Component Requiring
Service field in the Details area to determine which controller
is affected.
a |
Select the controller in the physical view of the Subsystem Management Window. |
b |
Select Advanced >> Recovery >> Place Controller >> Offline. |
c |
Complete the instructions in the dialog, then select Yes. |
|
2 |
Read all of the following steps before taking any action.
a |
Click the Recheck button to rerun the Recovery Guru. |
b |
Select the "Offline Controller" problem that is being reported in the Summary area. |
c |
Complete the Recovery Steps in the "Offline Controller" recovery procedure to replace the affected controller.
When finished, go to step 3.
|
|
3 |
Click the Recheck button to
rerun the Recovery Guru. The failure should no longer appear in
the Summary area. If the failure appears again, contact your
technical support representative. |