One or more drives in the array have failed, causing the associated logical drives to fail. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Caution: Possible loss of data accessibility. Do not remove a component when either (1) the Service action (removal) allowed (SAA) field in the
Details area of this recovery procedure is NO (
), or (2) the SAA LED on the
affected component is OFF (note that some products do not have SAA LEDs). Removing a component while its SAA LED is OFF may result in temporary loss of access to your data. Refer to the following Important Notes for more detail.
Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.
1 |
It may be possible to recover data from the failed logical drives. If you wish to attempt a data recovery, you must contact your technical support representative; do NOT perform steps 2 - 11. Performing any recovery actions before contacting your technical support representative could jeopardize any chance of recovering data. If you prefer to recover from an existing backup or you have mistakenly removed the wrong drive while performing a degraded logical drive recovery procedure, go to step 2. |
||||||||||||||||||||||||||||||
2 |
If you have mistakenly removed the wrong drive while performing a degraded logical drive recovery procedure, you can return the logical drive back to the degraded state by replacing the drive you removed. After the logical drives return to the degraded state, click the Recheck button and perform the recovery procedure listed for a degraded logical drive. You are finished with this procedure. |
||||||||||||||||||||||||||||||
3 |
Important: You will delete the array later in these recovery steps. If you wish to re-create the array later using the same configuration, select the Storage Subsystem >> View >> Profile menu option and then click the Save As button to save a copy of the Storage Subsystem Profile. Make sure the Logical Drives and Arrays options are selected in the Save As dialog. There are several different types of logical drives that can exist in an array. Use the Recovery Guru details area to determine the affected array. Then, find the array in the Logical View of the AMW. Use the information provided by the AMW to determine the types of logical drives on the affected array. Step through every entry in the following table and perform all procedures associated with the logical drive type combination for the affected array.
|
||||||||||||||||||||||||||||||
4 |
Locate all failed drives associated with this array (the fault indicator lights on the failed drives should be lit). To determine the associated drives, select one of the affected logical drives, listed in the Recovery Guru Details area, in the Logical View of the Subsystem Management Window. Each associated drive will have an association dot underneath it. |
||||||||||||||||||||||||||||||
5 | Remove each failed drives associated with this array, and then go to step 6. | ||||||||||||||||||||||||||||||
6 |
Wait 30 seconds, and then insert the new drives into the same slots (if you want to keep the array on drives in the same slot locations). The fault indicator light on the replaced drives may be lit for a short time (one minute or less). Note: Wait until the replaced drives are ready (fault indicator light off) before going to step 7. |
||||||||||||||||||||||||||||||
7 |
Important: All data on the array will be lost once you complete this step. Be sure that you have an adequate backup, or go back to step 1 if you want to attempt data recovery. Highlight the affected array in the Logical view of the AMW, and then select the Array >> Delete menu option. |
||||||||||||||||||||||||||||||
8 |
|
||||||||||||||||||||||||||||||
9 |
|
||||||||||||||||||||||||||||||
10 |
Add the logical drives in the new array back to the operating system. You may need to reboot the system to see the logical drives. Note: Do not start I/O to these logical drives until after you restore from backup. Restore the data for the new logical drives from backup. |
||||||||||||||||||||||||||||||
11 |
Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |