Collecting All Support Data

Use the Collect All Support Data option to gather various types of inventory, status, and performance data that can help troubleshoot any problems with your . All of the files gathered are compressed into a single archive in a zipped-file format. Then, you can forward the archive file to a representative for troubleshooting and further analysis.


Important:

Use this option only under the guidance of a representative.

The types of data that can be gathered by using this option include:

  1. From the Subsystem Management Window, select Advanced >> Troubleshooting >> Collect All Support Data .
  2. In the Specify filename text box, either enter a name for the file to be saved (for example, C:\filename.zip), or browse to a previously saved file if you want to overwrite an existing file.Use the convention filename.zip for the name of the file. (The suffix .zip is added automatically to the file if you do not specify a suffix for the file.) You might also specify another disk drive and directory if you want to save the file in a location other that the default.
  3. Click Start.
    After all of the support files have been gathered, they are archived using the file name that you specified in step 2.
  4. Click OK.
    The Subsystem Management Window appears.

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