Offline Array

What Caused the Problem?

An array may have an Offline status for the following reasons:

The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Recovery Steps

1
If... Then...
The array was inadvertently placed Offline Bring the array back Online by highlighting the array and selecting Advanced >> Maintenance >> Place Array >> Online.

Go to step 5.

The array remains in an Offline status even though you have inserted all drives into the destination storage subsystem during a logical drive relocation operation The array relocation operation probably failed because the unreadable sectors log is full on the destination storage subsystem.

Perform steps 2-4.

2 Select the Advanced >> Troubleshooting >> View Event Log pull-down menu option from the Subsystem Management Window (AMW) and look for the following events:

Note: If may take several minutes for these events to be logged. Make sure you have the View Details checkbox selected.

  • Internal configuration database - merge failed (event 6006)
  • Logical Drive import failed - too many unreadable sectors (event 6705)
3  Caution: Risk of Data Loss. Recovery from Unreadable Sectors Log Full is a complicated procedure that can involve several different methods. Therefore, do NOT perform any recovery steps without the help of your technical support representative.

Select the Advanced >> Troubleshooting >> Support Data >> Collect menu option from the Subsystem Management Window (AMW), and take the appropriate steps to save the support data to a .zip file.

4 Contact your technical support representative and indicate that your array relocation operation failed and that the array remains in an Offline state. Send the file you saved in step 3 to your representative and wait for further instruction.
5 Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.