Controller Board Identifier Cannot Be Determined

What Caused the Problem?

The controller listed in the Details area cannot determine the board identifier for the alternate controller in this storage subsystem. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

 Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.

Important Notes

Recovery Steps

1 Select the Advanced >> Troubleshooting >> Support Data >> Collect menu option from the Subsystem Management Window (AMW), and take the appropriate steps to save the support data to a .zip file.
2 Contact your technical support representative and indicate that a "Controller Model or Submodel Identifier Cannot Be Determined" problem is being reported. The support representative will have you send the file you saved and wait for further instruction.