An ESM canister has failed in a drive enclosure. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Caution: Possible loss of data accessibility. Do not remove a component when either (1) the Service action (removal) allowed (SAA) field in the
Details area of this recovery procedure is NO (
), or (2) the SAA LED on the
affected component is OFF (note that some products do not have SAA LEDs). Removing a component while its SAA LED is OFF may result in temporary loss of access to your data. Refer to the following Important Notes for more detail.
Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.
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2 | Check to make sure there is power to the drive enclosure and that the external drive cables are secure.
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3 | Refer to the Details area to
identify the failed ESM.
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4 | Reseating the affected ESM canister may clear the failure being reported. While the cables are still connected to the canister, remove the canister from the drive enclosure, wait 10 seconds, and re-insert the canister firmly. Wait 40 seconds, then
click the Recheck button to rerun the Recovery Guru to ensure the failure has been fixed.
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5 |
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6 | Replace the failed ESM canister. Make sure that the replacement canister is the same as the canister that is remaining in the drive enclosure (hardware type and firmware version). | ||||||
7 | Using the labels created in step 5, reconnect the cables to the replaced canister. Wait 40 seconds, then go to step 8. | ||||||
8 | Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |