Gold Key - Out of Compliance

What Caused the Problem?

The Gold Key feature is out of compliance. This problem can occur in the following scenarios:

The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Important Notes

Recovery Steps

If... Then...
This problem occurred due to Scenario 1 Go to Procedure for Scenario 1.
This problem occurred due to Scenario 2 Go to Procedure for Scenario 2.

 

Procedure for Scenario 1

1
If... Then...
You want to resolve this problem by enabling the Gold Key feature Go to step 2.
You want to resolve this problem by disabling the Gold Key-dependent features Disable each Gold Key-dependent feature.
a Select the Storage Subsystem >> Premium Features menu option in the Subsystem Management Window.
b Select a Gold Key-dependent feature from the list.

Note: The Gold Key-dependent features that are currently enabled are listed in the Recovery Guru Details area.

c Click the Disable button.
d Repeat steps b and c for each Gold Key-dependent feature, and then go to step 3.
2 Select the Storage Subsystem >> Premium Features menu option in the Subsystem Management Window.
If... Then...
The Gold Key feature appears in this dialog (regardless of status) A separate Feature Key File is needed to enable the Gold Key feature. If the Gold Key feature has already been enabled at any time for this storage subsystem, you should already have a Feature Key File. Otherwise, you will need to perform the following:
  • Retrieve the Feature Enable Identifier from the Premium Features dialog.
  • Contact your technical support representative to request a Feature Key File.
  • Once you have located your existing Feature Key File or obtained the appropriate Feature Key File from your technical support representative, click the Enable button to enable it.
  • When you are finished enabling the feature, go to step 3.
The Gold Key feature does NOT appear in this dialog Your storage subsystem cannot support the Gold Key feature.

It is possible that you can upgrade to a Feature Pack that will allow support for the Gold Key feature.  You can contact your technical support representative to determine if your storage subsystem can be upgraded to a different Feature Pack, or you can repeat step 1 to disable the Gold Key-dependent features now.

3 Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.

 

Procedure for Scenario 2

1
If... Then...
You want to enable the Gold Key feature Go to step 2.
You want to disable the Gold Key feature Go to step 3.
2 Select the Storage Subsystem >> Premium Features menu option in the Subsystem Management Window.
If... Then...
The Gold Key feature appears in this dialog (regardless of status) A separate Feature Key File is needed to enable the Gold Key feature. If the Gold Key feature has already been enabled at any time for this storage subsystem, you should already have a Feature Key File. Otherwise, you will need to perform the following:
  • Retrieve the Feature Enable Identifier from the Premium Features dialog.
  • Contact your technical support representative to request a Feature Key File.
  • Once you have located your existing Feature Key File or obtained the appropriate Feature Key File from your technical support representative, click the Enable button to enable it.
  • When you are finished enabling the feature, go to step 5.
The Gold Key feature does NOT appear in this dialog Your storage subsystem cannot support the Gold Key feature.

It is possible that you can upgrade to a Feature Pack that will allow support for the Gold Key feature.  You can contact your technical support representative to see if your storage subsystem can be upgraded to a different feature pack, or you can go to step 3 to disable the feature now.

3 Refer to the Details area to see how many Gold Key-dependent features are currently enabled.
If... Then...
There are currently Gold Key-dependent features that need to be disabled before disabling the Gold-Key feature Disable each Gold Key-dependent feature.
a Select the Storage Subsystem >> Premium Features menu option in the Subsystem Management Window.
b Select a Gold Key-dependent feature from the list.
c Click the Disable button.
d Repeat steps b and c for each Gold Key-dependent feature, and then go to step 4.
There are no Gold Key-dependent features Go to step 4.

 

4 Disable the Gold Key feature.
a Select the Storage Subsystem >> Premium Features menu option in the Subsystem Management Window.
b Select the Gold Key feature from the list.
c Click the Disable button.
d Go to step 5.
5 Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.