Learn About Unresponsive Device Conditions

An Unresponsive status occurs when a cannot be reached by the . An Unresponsive status is represented by this icon in the Tree view or the Table view.

If a has an operational controller, you can launch the Subsystem Management Window, but all management operations that require communication with the unresponsive controller will fail. If both controllers are unresponsive, you will receive error notices if you attempt to launch the Subsystem Management Window.

To recover from an unresponsive managed storage subsystem, follow the procedures in the topic listed in the “Related Links” section.


Important:

It can take up to five minutes before the Enterprise Management software detects that a managed storage subsystem has become unresponsive or becomes responsive again. Before performing any suggested recovery procedures, wait a sufficient amount of time before you decide that the managed storage subsystem is still unresponsive.

An individual storage subsystem can appear multiple times in the Tree View. This occurs when one of these conditions are present:

Note the following items:

In the preceding example, the storage subsystem named Human Resources is attached to both the Alpha host and Beta host. Both Alpha and Beta have host-agent software installed. Therefore, each can provide management connections to Human Resources.

The storage subsystem shows an status under the Alpha host, which means that the storage subsystem is accessible through the connections provided by Alpha.

The storage subsystem shows an Unresponsive status under the Beta host, meaning that both controllers in the storage subsystem are inaccessible through the connection provided by Beta.

Notes:

Related Links:

  • Recovering from an Unresponsive Storage Subsystem Condition