The Collect All Support Data option provides an automated way to collect data for remote troubleshooting and analysis of problems with the storage management software. All of the files that are gathered are compressed into a single archive in a zipped file format. You can then send the archive to a representative for troubleshooting and further analysis.
The table shows the types of data that are gathered by this operation.
Type of Data | File Name and Description |
---|---|
storageArrayProfile.txt
A description of all of the components and properties of a . |
|
Major Event Log |
majorEventLog.txt
A detailed list of events that occur on the storage subsystem. The list is stored in reserved areas on the disks in the storage subsystem. The list records configuration events and component failures in the storage subsystem. |
Read link status data |
readLinkStatus.csv
A detailed list of errors that have been detected in the traffic flow between storage subsystems on the loop. The archive also might include a file of historical read link status data. |
NVSRAM data |
NVSRAMdata.txt
A file that specifies the default settings for the controllers. |
Recovery Guru procedures |
recoveryGuruProcedures.html
A detailed list of all of the Recovery Guru topics that are issued in response to problems detected on the storage subsystem. |
Performance statistics |
performanceStatistics.csv
A detailed description of how your storage subsystem is performing. Data collected includes the I/O activity of specific controllers or , the transfer rate of the controller, the current I/Os per second, and the maximum I/Os per second. |
and registrations |
persistentReservations.txt
A detailed list of logical drives on the storage subsystem with persistent reservations and registrations. |
Object bundle |
objectBundle
A detailed description of the status of your storage subsystem and its components, which was valid at the time that the file was generated. |
Drive diagnostics data |
driveDiagnosticData.bin
A detailed list of log sense data from all of the disk drives in your storage subsystem. |
Recovery profile |
recoveryProfile.csv
A detailed description of the latest recovery profile record and historical data. |
Unreadable sectors |
unreadableSectors.txt
A detailed list of all of the unreadable sectors that have been logged to the storage subsystem. |
State capture data |
stateCaptureData.dmp
A detailed description of the current state of your storage subsystem. |
Storage subsystem configuration |
storageArrayConfig.cfg
A detailed description of the logical configuration on your storage subsystem. |
Switch-on-a-chip statistics |
socStatistics.csv
A detailed list of all of the statistics and errors that are gathered by Fibre Channel loop-switch devices. |