Failed Drive Channel on Controller

What Caused the Problem?

A drive channel has failed on a controller.

The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.

 Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.

Important Notes

Recovery Steps

1 Refer to the Component Requiring Service field in the Details area to determine which controller is affected.
a Select the controller in the physical view of the Subsystem Management Window.
b Select Advanced >> Recovery >> Place Controller >> Offline.
c Complete the instructions in the dialog, then select Yes.
2 Read all of the following steps before taking any action.
a Click the Recheck button to rerun the Recovery Guru.
b Select the "Offline Controller" problem that is being reported in the Summary area.
c Complete the Recovery Steps in the "Offline Controller" recovery procedure to replace the affected controller.

When finished, go to step 3.

3 Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.