A controller was not able to process host I/O requests for an extended period of time (perhaps several minutes). This caused diagnostic data to be collected for both controllers and this problem to be reported. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.
1 | Open either the Script Editor from the Enterprise Management Window (EMW), or the Command Line Interface (CLI).
Note: The commands in this procedure are formatted as they are used in the CLI. Refer to the EMW online help for assistance with formatting these commands for the Script Editor. |
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2 |
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3 | Execute the following command:
save storageSubsystem diagnosticData file="filename"; Where filename is the location and name of the file that will be saved. The file will be formatted as a .zip file. |
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4 |
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5 | Execute the following command:
reset storageSubsystem diagnosticData;
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6 | Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |