Failed Interconnect-Battery Canister

What Caused the Problem?

The Interconnect-battery canister for this storage subsystem has failed and must be replaced. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.

 Caution: Possible loss of data accessibility. Do not remove a component when either (1) the Service action (removal) allowed (SAA) field in the Details area of this recovery procedure is NO (), or (2) the SAA LED on the affected component is OFF (note that some products do not have SAA LEDs). Removing a component while its SAA LED is OFF may result in temporary loss of access to your data. Refer to the following Important Notes and the Recovery Steps for more detail.

 Caution: Risk of Data Loss. If Controller B is the only controller in this storage subsystem, contact your technical support representative to assist you with correcting this problem (DO NOT continue with the Recovery Steps):

Important Notes

Recovery Steps

1
If... Then...
If there are other problems reported in the Recovery Guru Summary area Perform the Recovery Steps for all other problems before you continue with this procedure.
This is the only problem reported in the Recovery Guru Summary area Go to step 2.
2 You must prepare the storage subsystem before you remove the Interconnect-battery canister. Select Controller B in the physical view, then select the Advanced >> Recovery >> Place Controller >> Offline menu option.

 Caution: Risk of Data Loss. DO NOT attempt to place Controller A offline. Do not attempt to place Controller B offline if Controller B is the only controller in the storage subsystem.

If... Then...
No errors were reported from setting Controller B offline Go to step 3.
An error occurred Based on the information given from the error dialog, fix the error, then restart these Recovery Steps. If the error continues, stop this procedure and contact your technical support representative.
3 Record the part number of the Interconnect-battery canister.
a
Select Storage Subsystem >> View >> Enclosure Components >> Controller Enclosure.
b
Select the Interconnect-Battery Canister node in the left pane.
c
Locate and record the Part Number in the right pane.
4 You must ensure that it is OK to remove the Interconnect-battery canister.
a
Select the Advanced >> Troubleshooting >> Prepare for Removal menu option.
b
Select the enclosure that contains the Interconnect-battery canister from the drop-down menu.
c Select Interconnect-battery canister in the Component field.
d Click the Prepare for Removal button.
e
If... Then...
No errors were reported from preparing the canister for removal Go to step 4.
An error occurred Based on the information given from the error dialog, fix the error, then restart these Recovery Steps. If the error continues, stop this procedure and contact your technical support representative.
5 Click the Recheck button to refresh the Service Action Allowed fields in the Details area.
6 Refer to the Service Action Allowed status in the Details area.
If... Then...
Service Action Allowed = YES () Check the Service action LED on Component field in the Details area and then answer the following question:

Does the field indicate that this component has a physical SAA LED?

  • Yes - Check the physical component to ensure the LED is ON.
    • If the LED is ON, then go to step 6.
    • If the LED is OFF, then click the Recheck button to see if another problem appears in the Summary area.
      • If there is another problem, fix it first and then return to this procedure.
      • If there is no other problem, then stop this procedure and contact your technical support representative.
  • No - Go to step 6.
Service Action Allowed = NO () Answer the following question:

Are there other problems being reported in the Summary area?

  • Yes - Fix these problems first and then return to this procedure after clicking the Recheck button.
  • No - stop this procedure and contact your technical support representative
7 Remove the Interconnect-battery canister.
If... Then...
This storage subsystem is configured to operate without batteries Make sure that the new canister does not contain batteries, otherwise the storage subsystem will have a Needs Attention status if it is inserted with batteries.

Go to step 8.

This storage subsystem is configured to operate with batteries
If... Then...
The new canister contains batteries Go to step 8.
The new canister does NOT contain batteries Remove the batteries from the failed canister and insert them into the new canister.

Go to step 8.

8 Insert a new canister that has the same part number as the previous canister. Be sure that the canister is securely seated.

If you do not have an Interconnect-battery canister with the appropriate replacement part number, contact your technical support representative.

9 You can now bring Controller B online. Select Controller B in the physical view, then select the Advanced >> Recovery >> Place Controller >> Online menu option.
If... Then...
No errors were reported from setting Controller B online Go to step 10.
An error occurred Based on the information given from the error dialog, fix the error, then restart this step. If the error continues, stop this procedure and contact your technical support representative.
10 Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.