Missing or Open Drawer

What Caused the Problem?

A drawer has been opened or completely removed from a drive enclosure. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Important Notes

Recovery Steps

1 Locate the physical drive enclosure that is listed in the Details area, then locate the slot associated with the affected drawer.
2
If... Then...
The drawer is physically present in the drawer slot Close the drawer and ensure that it is securely latched into the closed position.

Go to step 3.

The drawer is missing (it is NOT physically present in the drawer slot) Do NOT attempt to reattach the drawer yourself.  The drawer replacement procedure is very complicated and should only be performed by a service professional.  Contact your service representative as soon as possible to avoid any overheating problems.
3 Click Recheck to rerun the Recovery Guru. If the failure appears again, then there may be a failed cable or component in the drawer.  Contact your technical support representative to resolve this problem.