The Interconnect-battery canister for this storage subsystem has failed and must be replaced. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.
1 |
If... |
Then... |
If there are other
problems reported in the Recovery Guru Summary area |
Perform the Recovery Steps for all other problems before you continue with this procedure. |
This is the only
problem reported in the Recovery Guru Summary area |
Go to step 2. |
|
2 |
You must prepare the storage subsystem before you remove the Interconnect-battery canister. Select Controller B in the physical view, then select the Advanced >> Recovery >> Place Controller >> Offline menu option.
Caution: Risk of Data Loss. DO NOT attempt to place Controller A offline. Do not attempt to place Controller B offline if Controller B is the only controller in the storage subsystem.
If... |
Then... |
No errors were reported from setting Controller B offline |
Go to step 3. |
An error occurred |
Based on the information given from the error dialog, fix the error, then restart these Recovery Steps. If the error continues, stop this procedure and contact your technical support representative. |
|
3 |
Record the part number of the Interconnect-battery canister.
a
|
Select Storage Subsystem >> View >> Enclosure Components >> Controller Enclosure. |
b
|
Select the Interconnect-Battery Canister node in the left pane. |
c
|
Locate and record the Part Number in the right pane. |
|
4 |
You must ensure that it is OK to
remove the Interconnect-battery canister.
a
|
Select the Advanced
>> Troubleshooting >> Prepare for Removal menu
option. |
b
|
Select the enclosure that
contains the Interconnect-battery canister from the
drop-down menu. |
c |
Select Interconnect-battery
canister in the Component field. |
d |
Click the Prepare
for Removal button. |
e
|
If... |
Then... |
No errors were reported from preparing the canister for removal |
Go to step 4. |
An error occurred |
Based on the information given from the error dialog, fix the error, then restart these Recovery Steps. If the error continues, stop this procedure and contact your technical support representative. |
|
|
5 |
Click the Recheck button to refresh the Service Action Allowed fields in the Details
area. |
6 |
Refer to the Service Action Allowed status in the
Details area.
If... |
Then... |
Service Action Allowed = YES ( ) |
Check the Service action LED on Component field in the
Details area and then answer the following question:
Does the field indicate that this component has a physical SAA LED?
- Yes - Check the physical component to ensure the LED is ON.
- If the LED is ON, then go to step 6.
- If the LED is OFF, then click the Recheck
button to see if another problem appears in the
Summary area.
- If there is another problem, fix it first and then return to this procedure.
- If there is no other problem, then stop this procedure and contact your technical support representative.
- No - Go to step 6.
|
Service Action Allowed = NO ( ) |
Answer the following question:
Are there other problems being reported in the
Summary area?
- Yes - Fix these problems first and then return to this procedure after
clicking the Recheck button.
- No - stop this procedure and contact your technical support representative
|
|
7 |
Remove the Interconnect-battery canister.
If... |
Then... |
This storage subsystem is configured to operate without batteries |
Make sure that the new canister does not contain batteries, otherwise the storage subsystem will have a Needs Attention status if it is inserted with batteries.
Go to step 8.
|
This storage subsystem is configured to operate with batteries |
If... |
Then... |
The new canister contains batteries |
Go to step 8. |
The new canister does NOT contain batteries |
Remove the batteries from the failed canister and insert them into the new canister. Go to step 8.
|
|
|
8 |
Insert a new canister that has the same part number as the previous canister. Be sure that the canister is securely seated.
If you do not have an Interconnect-battery canister with the appropriate replacement part number, contact your technical support representative.
|
9 |
You can now bring Controller B online. Select Controller B in the physical view, then select the Advanced >> Recovery >> Place Controller >> Online menu option.
If... |
Then... |
No errors were reported from setting Controller B online |
Go to step 10. |
An error occurred |
Based on the information given from the error dialog, fix the error, then restart this step. If the error continues, stop this procedure and contact your technical support representative. |
|
10 |
Click the Recheck button to
rerun the Recovery Guru. The failure should no longer appear in
the Summary area. If the failure appears again, contact your
technical support representative. |