An array may have an Offline status for the following reasons:
The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
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2 | Select the Advanced >> Troubleshooting >> View Event Log pull-down menu option from the Subsystem Management Window (AMW) and look for the following events:
Note: If may take several minutes for these events to be logged. Make sure you have the View Details checkbox selected.
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3 | ![]() Select the Advanced >> Troubleshooting >> Support Data >> Collect menu option from the Subsystem Management Window (AMW), and take the appropriate steps to save the support data to a .zip file. |
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4 | Contact your technical support representative and indicate that your array relocation operation failed and that the array remains in an Offline state. Send the file you saved in step 3 to your representative and wait for further instruction. | ||||||
5 | Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |