1 |
Record the total cache memory size for each controller:
a |
Select the
Storage Subsystem >> View >> Profile
menu option. |
b |
Click the
Controllers tab. |
c |
Scroll
down and locate the "total data cache"
field for each controller. |
d |
If... |
Then... |
The total cache memory
sizes for the controllers are different |
Go to step 2. |
The total cache memory
sizes for the controllers are the same |
You will need
assistance from your technical support
representative to resolve this problem.
- Select the Advanced >> Troubleshooting >> Support Data >> Collect menu option from the Subsystem Management Window (AMW),
and take the appropriate steps to save the support
data to a .zip file.
- Contact your technical support representative and indicate that an "Cache
Memory Size Mismatch" problem is being reported. Send the file you saved to your representative and wait for further instruction.
Do not continue with the remaining Recovery
Steps. |
|
|
2 |
If... |
Then... |
You know which
controller you want to remove from the storage subsystem
(in other words, the controller that has the cache
memory size you DO NOT want to keep) |
Go to step 3. |
You do NOT know which
controller you want to remove from the storage subsystem |
You will need
assistance from your technical support
representative to resolve this problem.
- Select the Advanced >> Troubleshooting >> Support Data >> Collect menu option from the Subsystem Management Window (AMW),
and take the appropriate steps to save the support
data to a .zip file.
- Contact your technical support representative and indicate that an "Cache
Memory Size Mismatch" problem is being reported. Send the file you saved to your representative and wait for further instruction.
Do not continue with the remaining Recovery
Steps. |
|
3 |
Obtain a replacement controller that has the same sub-model
and memory size as the controller you are leaving in the storage
subsystem. |
4 |
Complete the following steps for the controller you want to
remove:
a
|
Select the controller in the Physical View of
the Subsystem Management Window. |
b
|
Select Advanced >> Recovery >> Place Controller >> Offline. |
c
|
Complete the instructions in the dialog, then select Yes. |
|
5 |
Read all of the following steps before taking any action.
a |
Click the Recheck button to rerun the Recovery Guru. |
b |
Select the Offline Controller problem that is being reported in the Summary area. |
c |
Complete the Recovery Steps in the Offline Controller to replace the controller. |
|
6 |
Click Recheck to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |