The ESM has reported that the drive has been bypassed to maintain the integrity of the fibre channel loop. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Caution: Possible loss of data accessibility. Do not remove a component when either (1) the Service action (removal) allowed (SAA) field in the
Details area of this recovery procedure is NO (
), or (2) the SAA LED on the
affected component is OFF (note that some products do not have SAA LEDs). Removing a component while its SAA LED is OFF may result in temporary loss of access to your data. Refer to the following Important Notes for more detail.
Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.
1 | Check the Details area to identify the bypassed drive and to determine what component is bypassing the reported drive. |
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2 |
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3 | Select the Advanced >> Troubleshooting >> Support Data >> Collect menu option from the Subsystem Management Window (AMW), and take the appropriate steps to save the support data to a .zip file. | ||||||||||||||
4 | Save the ESM State Capture information. You will send
this to your technical
support representative in a later step.
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5 | Contact your technical support representative and indicate that a "Bypassed Drive" problem is being reported by only one ESM. Send the files you saved in steps 3 and 4 to your representative and wait for further instruction. Do not continue with the remaining Recovery Steps. | ||||||||||||||
6 | Remove the bypassed drive. If the bypassed drive was recently used to replace another drive in this same drive slot or was inserted into an empty drive slot, go to step 7. Otherwise, go to step 8. | ||||||||||||||
7 | Check to make sure that the bypassed drive is appropriate for the drive enclosure (see the Important Notes section). If the drive is NOT appropriate, go to step 8. Otherwise, go to step 9. | ||||||||||||||
8 | Obtain a replacement drive for the bypassed drive that is appropriate for the drive enclosure (see the Important Notes section). Wait 30 seconds and then insert the new drive. Its fault indicator light may be lit for a short time (one minute or less). Go to step 10. | ||||||||||||||
9 | Wait 30 seconds and then re-insert the drive. Its fault indicator light may be lit for a short time (one minute or less). Go to step 10. | ||||||||||||||
10 | Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |