Failed Fan

What Caused the Problem?

A fan has failed and must be replaced. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

 Caution: Risk of Unsafe Operating Temperature. A failed fan may cause the enclosure to reach an unsafe operating temperature and shut down (you may already see an over-temperature failure being reported). Always resolve a failed fan problem as soon as possible. There is a time limit (in the 5 to 15 minute range) beyond which you should not operate the affected enclosure with a failed fan. This time limit depends on the model of the enclosure. Refer to the applicable hardware manual for the specific time limit.

 Caution: Possible loss of data accessibility. Do not remove a component when either (1) the Service action (removal) allowed (SAA) field in the Details area of this recovery procedure is NO (), or (2) the SAA LED on the affected component is OFF (note that some products do not have SAA LEDs). Removing a component while its SAA LED is OFF may result in temporary loss of access to your data. Refer to the following Important Notes for more detail.

 Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.

Important Notes

Recovery Steps

1 Check the Service Action Allowed status for the Component Requiring Service in the Details area.
If... Then...
Service Action Allowed = YES () Check the Service action LED on Component field in the Details area and then answer the following question:

Does the field indicate that this component has a physical SAA LED?

  • Yes - Check the physical component to ensure the LED is ON.
    • If the LED is ON, then go to step 2.
    • If the LED is OFF, then click the Recheck button to see if another problem appears in the Summary area.
      • If there is another problem, fix it first and then return to this procedure.
      • If there is no other problem, then stop this procedure and contact your technical support representative.
  • No - Go to step 2.
Service Action Allowed = NO () Answer the following question:

Are there other problems being reported in the Summary area?

  • Yes - Fix these problems first and then return to this procedure after clicking the Recheck button.
  • No - stop this procedure and contact your technical support representative.
2 Remove the component listed in the Component Requiring Service field in the Details area.
3 Check the model of the removed fan canister or the remaining power-fan canister and ensure that the new canister is the same model.

If you do not have a replacement that is the same model, contact your technical support representative.

4 Insert the new canister securely into place.
5 Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.