The Gold Key feature is out of compliance. This
problem can occur in the following scenarios:
The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
1 |
If... |
Then... |
You want to resolve
this problem by enabling the Gold Key feature |
Go to step 2. |
You want to resolve
this problem by disabling the Gold Key-dependent
features |
Disable each Gold
Key-dependent feature.
a |
Select the
Storage Subsystem >> Premium Features menu option in the
Subsystem Management Window.
|
b |
Select a Gold Key-dependent feature from the list. Note: The
Gold Key-dependent features that are currently enabled are
listed in the Recovery Guru Details area. |
c |
Click the Disable button. |
d |
Repeat steps b and c for each Gold Key-dependent feature,
and then go to step 3. |
|
|
2 |
Select the
Storage Subsystem >> Premium Features menu option in the
Subsystem Management Window.
If... |
Then... |
The Gold Key feature
appears in this dialog (regardless of status) |
A separate Feature Key
File is needed to enable the Gold Key feature. If
the Gold Key feature has
already been enabled at any time for this storage subsystem, you
should already have a Feature Key File. Otherwise,
you will need to perform the following:
- Retrieve the Feature Enable Identifier from the
Premium Features dialog.
- Contact your technical support representative to
request a Feature Key File.
- Once you have located your existing Feature Key File
or obtained the appropriate Feature Key File from your
technical support representative, click the Enable
button to enable it.
- When you are finished enabling
the feature, go to step 3.
|
The Gold Key feature
does NOT appear in this dialog |
Your storage subsystem
cannot support the Gold Key feature. It is
possible that you can upgrade to a Feature Pack that
will allow support for the Gold Key feature.
You can contact your technical support
representative to determine if your storage subsystem
can be upgraded to a different Feature Pack, or you
can repeat step 1 to disable the Gold Key-dependent
features now. |
|
3 |
Click the Recheck button to rerun the Recovery Guru.
The failure should no longer appear in the Summary area. If
the failure appears again, contact your technical support
representative. |
1 |
If... |
Then... |
You want to enable the
Gold Key feature |
Go to step 2. |
You want to disable the
Gold Key feature |
Go to step 3. |
|
2 |
Select the
Storage Subsystem >> Premium Features menu option in the
Subsystem Management Window.
If... |
Then... |
The Gold Key feature
appears in this dialog (regardless of status) |
A separate Feature Key
File is needed to enable the Gold Key
feature. If the Gold Key feature has
already been enabled at any time for this storage subsystem, you
should already have a Feature Key File. Otherwise,
you will need to perform the following:
- Retrieve the Feature Enable Identifier from the
Premium Features dialog.
- Contact your technical support representative to
request a Feature Key File.
- Once you have located your existing Feature Key File
or obtained the appropriate Feature Key File from your
technical support representative, click the Enable
button to enable it.
- When you are finished enabling
the feature, go to step 5.
|
The Gold Key feature
does NOT appear in this dialog |
Your storage subsystem
cannot support the Gold Key feature. It is
possible that you can upgrade to a Feature Pack that
will allow support for the Gold Key feature.
You can contact your technical support representative to see
if your storage subsystem can be upgraded to a different
feature pack, or you can go to step 3 to
disable the feature now. |
|
3 |
Refer to the Details area to see how many Gold Key-dependent
features
are currently enabled.
If... |
Then... |
There are currently
Gold Key-dependent features that need to be disabled before
disabling the Gold-Key feature |
Disable each Gold
Key-dependent feature.
a |
Select the
Storage Subsystem >> Premium Features menu option in the
Subsystem Management Window.
|
b |
Select a Gold Key-dependent feature from the list. |
c |
Click the Disable button. |
d |
Repeat steps b and c for each Gold Key-dependent feature,
and then go to step 4. |
|
There are no Gold
Key-dependent features |
Go to step 4. |
|
4 |
Disable the Gold Key feature.
a |
Select the
Storage Subsystem >> Premium Features menu option in the
Subsystem Management Window.
|
b |
Select the Gold Key feature from the list. |
c |
Click the Disable button. |
d |
Go to step 5. |
|
5 |
Click the Recheck button to rerun the Recovery Guru.
The failure should no longer appear in the Summary area. If
the failure appears again, contact your technical support
representative. |