This problem can occur in the following situations:
The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Caution: Electrostatic charges can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.
Refer to the 'Component requiring service' field in the Details area to determine which Recovery Steps you need to complete.
If... | Then... |
The component requiring service is the battery | Go to "Recovery Steps for a Directly-Accessible Battery." |
The component requiring service is the controller that contains the battery | Go to "Recovery Steps for a Battery Inside a Controller." |
1 | Remove the affected battery. | ||||||
2 | Insert the new battery securely into place. Notes:
|
||||||
3 | Select the Storage Subsystem >> Change >> Battery Settings menu option. | ||||||
4 |
|
||||||
5 | Record the installation date (today's date) and the new replacement date (according to the battery's warranty). | ||||||
6 | Select the battery you just replaced, and then click Reset to set the affected battery's age to zero. | ||||||
7 | Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |
If... | Then... |
Your storage subsystem has one controller | Go to "Procedure for Storage Subsystems with One Controller." |
Your storage subsystem has two controllers | Go to "Procedure for Storage Subsystems with Two Controllers." |
1 | Stop all I/O from all hosts to this storage subsystem.
When the Cache Active LED on the controller is no longer active
(up to 5 minutes), proceed to step 2.
|
||||||
2 | Click the Save As button in the Recovery Guru dialog to save the remaining steps to a file. These steps may no longer be accessible from the Recovery Guru dialog after you complete step 3. | ||||||
3 | Remove the controller canister that contains the affected battery. | ||||||
4 | Replace the affected battery with a new battery.
Refer to your hardware documentation for the battery replacement procedure. |
||||||
5 | Insert the controller canister
(containing the new battery) securely into place. After
the controller appears in the Physical View of the AMW, go to
step 6. Notes:
|
||||||
6 | Select the Storage Subsystem >> Change >> Battery Settings menu option. | ||||||
7 |
|
||||||
8 | Record the installation date (today's date) and the new replacement date (according to the battery's warranty). | ||||||
9 | Select the battery you just replaced, and then click Reset to set the affected battery's age to zero. | ||||||
10 | Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |
1 | If there are any hosts connected to this storage subsystem that are NOT running a host-based, multi-path failover driver, stop I/O to the storage subsystem from each of these hosts. | ||||||
2 | Place the affected controller offline.
|
||||||
3 | Click the Save As button in the Recovery Guru dialog to save the remaining steps to a file. These steps may no longer be accessible from the Recovery Guru dialog after you complete step 4. | ||||||
4 | Click the Recheck button to rerun the Recovery Guru.
There should be an Offline Controller problem reported in the Summary area. |
||||||
5 | Follow the Offline Controller Recovery Steps, until you have removed the controller. After you have removed the controller, do not continue with the Offline Controller Recovery steps until you are instructed to do so later in this procedure. | ||||||
6 | Replace the affected battery with a new battery. Refer to your hardware documentation for the battery replacement procedure. Notes:
|
||||||
7 | Complete the remaining Offline Controller Recovery Steps. Once you have completed the Offline Controller Recovery Steps, go to step 8. |
||||||
8 | Select the Storage Subsystem >> Change >> Battery Settings menu option. | ||||||
9 |
|
||||||
10 | Record the installation date (today's date) and the new replacement date (according to the battery's warranty). | ||||||
11 | Select the battery you just replaced, and then click Reset to set the affected battery's age to zero. | ||||||
12 | Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |