A Serial Attached SCSI (SAS) port has failed or is in a degraded state. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.
When a port reports a failed or degraded status, the actual problem could be with any of the following:
1 |
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2 | The problem may be a faulty cable that is connected to the affected port. Replace the cable and ensure that there is a secure connection on both ends of the cable.
click the Recheck button to see if the problem has been fixed. If this problem still appears in the Summary area, go to step 3. |
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3 | Select the Advanced >> Troubleshooting >> Support Data >> Collect menu option from the Subsystem Management Window (AMW), and take the appropriate steps to save the support data to a .zip file. | ||||||
4 | Contact your technical support representative and indicate that a "Failed or Degraded SAS port" problem is being reported. Send your representative the file you saved and wait for further instruction. |