Unreadable sectors have been detected on one or more logical drives. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Recovery from Unreadable Sectors is a complicated procedure that can involve several different methods. Therefore, do NOT perform any recovery steps without the help of your technical support representative.
1 |
Select the Advanced >> Troubleshooting >> Support Data >> Collect menu option from the Subsystem Management Window (AMW), and take the appropriate steps to save the support data to a .zip file. |
2 |
Contact your technical support representative and indicate that an "Unreadable Sectors Detected" problem is being reported. Send the file you saved in step 1 to your representative and wait for further instruction. |