A battery has been removed or is not present in the storage subsystem. The
battery may have been removed or not properly seated. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Refer to the 'Component requiring service' field in the Details area to determine
which Recovery Steps you need to complete.
1 |
Stop all I/O from all hosts to this storage subsystem.
When the Cache Active LED on the controller is no longer active
(up to 5 minutes), proceed to step 2. Caution: Risk of Data Loss.
You must wait for the Cache Active LED to stop blinking to
ensure that all cache has been written to the drives in the
storage subsystem.
|
2 |
Click the Save As button in the Recovery Guru dialog to save
the remaining steps to a file. These steps may no longer be
accessible from the Recovery Guru dialog after you complete step 3. |
3 |
Remove the controller canister
that contains the affected battery.
|
4 |
Check the controller canister for the presence of
the affected battery.
If... |
Then... |
The battery is present |
Remove the battery and check the connector for damaged or dirty connectors. Reinsert the
original battery or a replacement battery
securely into place, and then go to step 5.
|
You removed the
battery |
Reinsert the
original battery or a replacement battery
securely into place, and then go to step 5. |
|
5 |
Insert the controller
canister securely into place. After the controller appears
in the Physical View of the AMW, go to
step 6. Notes:
- The time it takes to fully charge the battery depends on the model of the battery and its current state. While it is charging, the battery will report a Charging status. Consult the appropriate hardware manual for your model.
- If the battery is SBD-capable (the Smart battery field in
the Details area is YES), then the battery will also start an
initial Learn Cycle once the battery is fully charged.
Depending on the model of your storage subsystem, write caching
may not be reinstated until the initial Learn
Cycle is complete.
|
6 |
Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |
1 |
If there are any hosts connected
to this storage subsystem that are NOT running a host-based,
multi-path failover driver, stop I/O to the storage subsystem from
each of these hosts.
|
2 |
Place the affected controller
offline.
a |
Select the controller
in the physical view of the Subsystem Management Window. |
b |
Select Advanced >>
Recovery >> Set Controller >> Offline. |
c |
Complete the
instructions in the dialog, then select Yes. |
|
3 |
Click the Save As button in the Recovery Guru dialog
to save the remaining steps to a file. These steps may
no longer be accessible from the Recovery Guru dialog after
you complete step 4. |
4 |
Click the Recheck button to
rerun the Recovery Guru.
There should be an Offline Controller problem reported in
the Summary area.
|
5 |
Follow the Offline Controller
Recovery Steps, until you have removed the controller. After you
have removed the controller, do not continue with the Offline
Controller Recovery steps until you are instructed to do so
later in this procedure. |
6 |
Check the controller canister for
the presence of the affected battery.
If... |
Then... |
The battery is
present |
Remove the battery
and check the connector for damaged or dirty
connectors. Reinsert the original battery or a
replacement battery securely into place, and
then go to step 7.
|
You removed the
battery |
Reinsert the
original battery or a replacement battery
securely into place, and then go to step 7. |
|
7 |
Complete the remaining Offline
Controller Recovery Steps. Notes:
- The time it takes to fully charge the battery depends on the model of the battery and its current state. While it is charging, the battery will report a Charging status. Consult the appropriate hardware manual for your model.
- If the battery is SBD-capable (the Smart battery field in
the Details area is YES), then the battery will also start an
initial Learn Cycle once the battery is fully charged.
Depending on the model of your storage subsystem, write caching
may not be reinstated until the initial Learn
Cycle is complete.
|