VolumeCopy Premium Feature - Out Of Compliance

What Caused the Problem?

The VolumeCopy Premium Feature is out of compliance.

This problem can occur in the following scenarios:

The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Important Notes

Recovery Steps

If... Then...
This problem occurred due to Scenario 1 Go to Procedure for Scenario 1.
This problem occurred due to Scenario 2 Go to Procedure for Scenario 2.

 

Procedure for Scenario 1

1
If... Then...
You want to resolve this problem by enabling the VolumeCopy feature key Go to step 2.
You want to resolve this problem by removing logical drive copy pairs until you are below the limit allowed by the storage subsystem Reduce the number of VolumeCopy pairs to equal to or less than the number of VolumeCopy pairs allowed. The maximum number of VolumeCopy pairs is listed in the Recovery Guru Details area.
a Select the Logical Drive >> Copy >> Copy Manager menu option in the Subsystem Management Window.
b Select the logical drive copy pair you want to remove, and then select Copy >> Remove Copy Pairs.
c After you have removed the appropriate number of VolumeCopy pairs, go to step 3.
2 Select the Storage Subsystem >> Premium Features menu option in the Subsystem Management Window.
If... Then...
The VolumeCopy feature appears in this dialog (regardless of status) A separate Feature Key File is needed to enable the VolumeCopy feature. If the VolumeCopy feature has already been enabled at any time for this storage subsystem, you should already have a Feature Key File. Otherwise, you will need to perform the following:
  • Retrieve the Feature Enable Identifier from the Premium Features dialog.
  • Contact your technical support representative to request a Feature Key File.
  • Once you have located your existing Feature Key File or obtained the appropriate Feature Key File from your technical support representative, click the Enable button to enable it.
  • When you are finished enabling the feature, go to step 3.
The VolumeCopy feature does NOT appear in this dialog Your storage subsystem cannot support the VolumeCopy feature.

It is possible that you can upgrade to a Feature Pack that will allow support for the VolumeCopy feature.  You can contact your technical support representative to see if your storage subsystem can be upgraded to a different Feature Pack, or you can repeat step 1 to remove the extra VolumeCopy pairs now.

3 Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.

 

Procedure for Scenario 2

1
If... Then...
You want to enable the VolumeCopy feature Go to step 2.
You want to disable the VolumeCopy feature Go to step 3.
2 Select the Storage Subsystem >> Premium Features menu option in the Subsystem Management Window.
If... Then...
The VolumeCopy feature appears in this dialog (regardless of status) A separate Feature Key File is needed to enable the VolumeCopy feature. If the VolumeCopy feature has already been enabled at any time for this storage subsystem, you should already have a Feature Key File. Otherwise, you will need to perform the following:
  • Retrieve the Feature Enable Identifier from the Premium Features dialog.
  • Contact your technical support representative to request a Feature Key File.
  • Once you have located your existing Feature Key File or obtained the appropriate Feature Key File from your technical support representative, click the Enable button to enable it.
  • When you are finished enabling the feature, go to step 5.
The VolumeCopy feature does NOT appear in this dialog Your storage subsystem cannot support the VolumeCopy feature.

It is possible that you can upgrade to a Feature Pack that will allow support for the VolumeCopy feature.  You can contact your technical support representative to see if your storage subsystem can be upgraded to a different feature pack, or you can go to step 3 to disable the feature now.

3 Refer to the Details area to see how many VolumeCopy pairs are present.
If... Then...
There are currently VolumeCopy pairs that need to be removed before disabling the feature Remove all of the VolumeCopy pairs.
a Select the Logical Drive >> Copy >> Copy Manager menu option in the Subsystem Management Window.
b Select a logical drive copy pair to remove, and then select Copy >> Remove Copy Pairs.
c After you have removed all of the VolumeCopy pairs, go to step 4.
There are no VolumeCopy pairs Go to step 4.

 

4 Disable the VolumeCopy feature.
a Select the Storage Subsystem >> Premium Features menu option in the Subsystem Management Window.
b Select the VolumeCopy feature from the list.
c Click the Disable button.
d Go to step 5.
5 Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.